Terms and Conditions

This document contains an important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you as a customer.

By placing an order for the Service from this Website or our mobile application(s), you accept and agree to be bound by these Terms and Conditions.

You may not order or obtain the Service from this Website or our mobile application(s) if you:

do not agree to these Terms and Conditions,
under 16 years old or of another legal age (depending on your country's laws) to form a binding contract with Master English, or
are prohibited from accessing or using this Website or mobile application(s) or any of this Website's or mobile applications' contents or Service by the applicable law.

1. General

Master English Ltd., registered at Verstaankatu 1, 33100 Tampere, Finland (hereinafter referred to as "Master English", "Company", "Us", "Our", "We" or "Service Provider" as the context may require) offers educational services (hereinafter the "Service"), to its Users (hereinafter the "Customer" or "You") in accordance with these Terms and Conditions (hereinafter the "Terms and Conditions", "Terms", "T&C", "Agreement" or "Subscription" as the context may require). The exact content of the Service is set out in the description(s) and presented on our Website or in mobile application(s) at the time of ordering the Service.

These Terms apply to the purchase of Service through www.masterenglish.com (hereinafter the "Website" or "Site") and mobile application(s) (hereinafter the "App"). These Terms are subject to change by Master English Ltd. any time in our sole discretion but in accordance with the applicable law. The latest version of these Terms will be posted on this Website and/or will be available within our App or sent to you via email, and you should review these Terms before purchasing or continuing the Service. Your continued use of this Website and/or our App after you have been informed about the changes to these Terms and after the new effective date has passed, will constitute your acceptance of such changes, except you have exercised your termination rights during the notice period. These Terms are an integral part of other Website terms that generally apply to the use of our Website. You should also carefully review our Privacy Policy before placing an order for the Service through this Website or our App.

2. Account and Security

It is Customer's responsibility to create an account with Us. In order to create the account, you may be asked to provide certain registration details. You agree that all information you provide in order to register the account with us, including, but not limited to, through the use of any interactive features on our Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with applicable legislation and our Privacy Policy. It is your responsibility to provide the correct, current, and complete information. If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you, and you agree not to provide any other person with access to your account or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You should use a particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion if, in our reasonable opinion, you have violated any provision of these Terms.

3. License Grant

Subject to these Terms, Company grants you a limited, non-exclusive, and nontransferable license to:

download, install, and use the App for your personal, non-commercial use on owned by you or otherwise controlled by you ("Mobile Device") strictly in accordance with these Terms, and
access, stream, and use on such Mobile Device the Content and Services (as defined in Section 6) made available in or otherwise accessible through the App, strictly in accordance with these Terms.

4. License Restrictions

Except as may be expressly permitted by the applicable law or expressly authorized by the license granted hereunder, you shall not:

copy the App, except as expressly permitted by this license;
modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the Content and Services within the App or Website;
reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the App or any part thereof, including the Content and Services;
remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from the App, including any copy thereof;
rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the App, or any features or functionality of the App, including the Content and Services to any third party for any reason;
use any robot, spider, or other automatic device, process, or means to access the App for any purpose, including monitoring or copying any of the material available on the App;
use any manual process to monitor or copy any of the material on the App, or for any other purpose not expressly authorized in these Terms, without Company's prior written consent;
frame, mirror, or otherwise incorporate the App or any portion of the App, including Content and Services as part of any other mobile application, Website, or service;
use the App in any manner that could disable, overburden, damage, or impair the App or interfere with any other party's use of the App; or
remove, disable, circumvent, or otherwise create or implement any workaround to any copy protection, rights management, or security features in or protecting the App, including the Content and Services.

5. Reservation of Rights

You acknowledge and agree that use of the App, including the Content and Services, is provided under license, and not sold to you. You do not acquire any ownership interest in the Content and Services or the App under these Terms, or any other rights thereto other than the right to use the Content and Services and the App during the subscription term and in accordance with the license granted, and subject to all terms, conditions, and restrictions, under these Terms. Company and its licensors and service providers reserve and shall retain their entire right, title, and interest in and to the Content and Services, and the App, including all copyrights, trademarks, and other intellectual property rights therein or relating thereto, except as expressly granted to you under these Terms.

6. Content and Services

Master English provides educational services, namely learning English language. Our Content and Services are mainly designed to be provided through our App. Some features, functionality, and Content are accessible on or through our Website. You can order our Service either through our Website and via our App. Your access to and use of Content and Services requires you to acknowledge and accept these Terms and Conditions, as well as Privacy Policy and to register an account with the Company.

The Company has the right, in its sole discretion, to develop and produce the Service, including Content and Services in the manner it sees fit. The Company has the right to make changes affecting the Content, technology and use of the Service, including the App. The Company has the right to stop developing or producing the Service, including Content and Services or its part. The Company strives to inform the Customer on its Website in advance, within a reasonable time, regarding the changes to development, production and availability of the Service, including Content and Services and the sunset of the Service or a part thereof (if any).

The use of the Service requires Customers to have a relatively up-to-date equipment, including the software. Please check the appropriate link for Android and/or iOS devices.

7. Service maintenance, Updates and defect repair

The Company endeavors to maintain, to the best of its ability, high level of functionality of its Service, including the App, and to repair any defects in the Service, including the App, within a reasonable time. In order to maintain a high level of availability, the Company needs to and reserves the right to from time-to-time schedule a maintenance and/or repair work. They Company strives to make sure that any temporary interruptions of the Service due to the maintenance and/or repair work are as short as possible and cause as little inconvenience as possible for the Customer.

Company may from time to time in its sole discretion develop and provide App updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, the "Updates"). Updates may also modify or delete in their entirety certain features and/or functionality either entirely or in a specific geographic region where we provide the Service. You agree that Company has no obligation to provide any Updates or to continue providing or enabling any particular feature(s) or functionality.

The Updates can be downloaded and installed based on the settings of your Mobile Device. Based on the chosen settings of your Mobile Device, when it is connected to the internet:

the Application will automatically download and install all available Updates; or
you may receive a notice of or be prompted to download and install available Updates.

We strongly recommend that you promptly download and install all Updates, as any such Updates may contain a critical bug fixing. Additionally, you acknowledge and agree that the App or portions thereof may not properly operate should you fail to do so. You further agree that all Updates will be deemed part of the App and be subject to these Terms.

8. Collection and Use of Your Information

You acknowledge that when you download, install, use and access Content and Services through our Website and/or our App, Company may use automatic means (including, for example, cookies) to collect information about you and your use of Service via the App or Website. You also may be required to provide certain information about yourself as a condition for downloading, installing, or using the Website and/or App or certain of its features or functionality. All information we collect through or in connection with your use of our Service is subject to these Terms and Conditions and our Privacy Policy. By downloading, installing, using, and providing information to or through our Website and/or our App, you consent to all actions taken by us with respect to your information in compliance with these Terms and Conditions and our Privacy Policy.

During the use of our Service, you will interact with our Artificial Intelligence (AI) system. The purpose of our AI system is to support Customer's learning process and to emulate the real-life situations, where the Customer needs to engage in the conversation in English. Whenever you interact with our AI system, based on your input, it will evaluate your answers and will produce artificially generated response/materials. For example, we use AI to create a Role Play situations, where you would interact with the AI as you would with a human being. The same applies to the situations where AI evaluates your pronunciation and, in case of mistakes, provides you with the correct pronunciation. Furthermore, we utilize the AI capabilities to enhance your overall learning process. If you make certain types of mistakes, the AI system will evaluate your mistakes, and as part of your learning process, will personalize some lessons, which would specifically tackle your problematic aspects. Depending on your case, the AI system may provide you with pronunciation lessons, grammar or comprehension lessons.

Our AI system is not meant to be classified as a general-purpose AI system (GPAI). This is due to the fact that, although our AI system is designed to operate with varying levels of autonomy and it may exhibit adaptiveness after deployment, it is not trained with the a large amount of data using self-supervision at scale, that displays significant generality and is capable of competently performing a wide range of distinct tasks. Our AI system is designed solely to support your learning of English language and not to respond to or handle a wide range of general tasks. Consequently, our AI system doesn't possess any "high-impact capabilities" * nor pose the "systemic risk" **.

* High-impact capabilities means capabilities that match or exceed the capabilities recorded in the most advanced GPAI models.
** Systemic risk means a risk that is specific to the high-impact capabilities of GPAI models, having a significant impact on the EU market due to their reach, or due to actual or reasonably foreseeable negative effects on public health, safety, public security, fundamental rights, or the society as a whole, that can be propagated at scale across the value chain.

As part of our AI model, we use OpenAI and Anthropic Large Language Models (LLMs). However, no personal data is used to train the AI models, and we do not share or allow others, such as OpenAI and Anthropic, to use your personal data or to train their models. Furthermore, no personal data could be revealed as part of the output generated by our AI system. Our AI model is trained with the input from the Customers, particularly from the Customer's responses (pronunciation recordings). When our AI models are trained, the training undergoes a human oversight to ensure accuracy and compliance with applicable laws. Our qualified professionals assess the recordings and classify them as being correct or not, and/or specify where the mistake was made, and also recommend the correct answer (pronunciation). Our staff is trained on and possesses the skills, knowledge and understanding of a deployer or a provider (and other affected persons as specified in EU AI Act) to make an informed use of AI systems and to be aware of both the opportunities of AI systems and the risks of potential harm. The staff undergoes both technical and legal training to ensure the AI literacy.

Our Website utilizes Chatbot to help Customer or potential Customers to find information about our Service. Chatbot does not process personal data.

9. Customer Contributions

Our Website and/or App may contain message boards, bots, chat rooms, or other Artificial Intelligence (AI) interactive features (collectively, the "Interactive Content" or "Interactive Services") that allow users to submit, publish, or transmit to the Company content or materials (collectively, the "Customer Contributions") on or through the Website and/or App. Any Customer Contribution you submit, publish, or transmit through the Website or the App will be considered as non-confidential and non-proprietary. By providing any Customer Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose, except as prohibited by the applicable law.

10. Term and Termination

10.1 The Service is provided as a Software as a Service (SaaS), meaning that it is a subscription-based service. A Customer is granted a license and access to use the Service during the term (period) of subscription (hereinafter the "Subscription"). The Subscription is provided continuously on the monthly basis, except agreed otherwise.

The term of the Subscription starts when you:

order the Service through our Website, accept these Terms and make the payment, or
download and install the App, place the order for the Service through/within the App, accept these Terms and make the payment.

10.2 The Subscription will continue in effect until terminated by either You or Company as set forth in this Section.

You can terminate your Subscription of indefinite duration at any time by cancelling it at least twenty-four (24) hours before the start of the next billing period. You will have the right to continue using the Service until the end of the already paid period of your Subscription. Instructions for cancelling the Subscription can be found in the following article: How can I cancel my Master English subscription?
You can terminate your Subscription of indefinite duration and get the money back (hereinafter the "Money-Back Guarantee") or get the money back without terminating your Subscription, according to the provisions of Section 12.
Company may terminate your Subscription at any time by providing a notice of at least one (1) month period. After such notice period has elapsed, your Subscription and access to the Service will end. In addition, Company may terminate your Subscription if you have fundamentally neglected, despite having been notified, your obligations under these Terms.
Company may terminate your Subscription immediately if after several attempts, the Company still could not receive and process the payment for the Service.

Upon termination, we will retain your Personal Data for a period specified in our Privacy Policy, except you expressly request otherwise.

11. Prices and Payment Terms

The price charged for the Service will be the price in effect at the time the order is placed and will also be communicated in your order confirmation email. Depending on the Customer's geographical location, i.e., the country where the Service is purchased, the posted prices may or may not include the taxes or other relevant charges for the Customer. Where applicable, and where there is an obligation for Master English to include applicable taxes and charges, all such taxes and charges will be added to Customer's total sum and will be itemized in Customer's shopping cart and in order confirmation email. The Customer is responsible for paying such applicable taxes and charges.

All prices posted on this Website or available through our App, as well as payment methods, are subject to change without notice. Price increases will only apply to orders placed after such changes. For existing Customers, Master English reserves the right, with a prior written sixty (60) days' notice, to modify the prices for its Service in cases of: (a) substantial and permanent change in the market situation, (b) significant currency fluctuations, (c) increase of relevant production costs (including development and modernization of Service, or development of new features), (d) or due to a change in legislation or a decision of an authority, such as taxes affecting the agreed price or changes in other public payments, which affect the agreed price. In case Customer does not agree to such modification of pricing, the Customer has the right to cancel the Subscription within such notice period of sixty (60) days.

We accept online payment, payment by credit/debit cards or payment by other specified payment method (e.g. Apple Pay, Google Wallet, PayPal, Paddle). Depending on the country of ordering the Service, one or more of the above payment services/methods are available.

You as a Customer represent and warrant that: (i) the credit/debit card or other payment method information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit/debit card or other payment method for the purchase of Service, and (iii) you will pay charges incurred by you, including all applicable taxes (if any), arising out of or in connection with the purchase of Service from us in the country of ordering the Service.

12. Customer's right of withdrawal and refund

The Customer is not entitled to withdraw from the order after the delivery/performance of Service has begun by electronic means. By placing an order, the Customer hereby consents to an immediate performance of the agreement and acknowledges that Customer will lose the right of withdrawal from the agreement once the download or streaming of the digital content has begun.

Fees paid for the Subscription are non-cancelable and none-refundable, except for Money-Back Guarantee cases:

If you are not happy with your purchase for whatever reason, you can get your money back, provided you have requested a refund within the thirty (30) days after your purchase.
After completing all study modules of Master English program, which are specifically designated for the Customer, the Customer should be able to achieve an Advanced Level skills in English language. The Customer can chose (depending on the starting level of English language skills and the desired intensiveness level) between three (3) months, six (6) months and nine (9) months study modules periods. If after completing all designated study modules, the Customer does not achieve the Advanced Level English language skills, the Customer is entitled to receive a refund in full, provided however that the Customer has:
1. taken an English Language Level test as specified below within a period of two (2) months starting from the time when all study modules were completed;
2. has not received the scores equal to or above those specified below:
  
  TOEFL
  
  You should be able to score at least 72 points in TOEFL iBT or 585 points in TOEFL ITP test.
  
  IELTS
  
  You should be able to score at least 6.0 points.
  
  Cambridge English test
  
  You should be able to pass at least the B2 (FCE) level test.
  
  TOEIC
  
  You should be able to score at least 865 points in TOEIC Listening and Reading test or 335 points in TOEIC Speaking and Writing test.
3. Has requested a refund from the Company via email to support@masterenglish.com within two (2) months period starting from the time when all study modules of chosen intensiveness level were completed;

13. Disclaimer of Warranties

THE SERVICE, INCLUDING WEBSITE AND APP ARE PROVIDED TO END USER (THE CUSTOMER) "AS IS" AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER THE APPLICABLE LAW, COMPANY, ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE WEBSITE AND APP, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, COMPANY PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE APPLICATION WILL MEET YOUR REQUIREMENTS, BE COMPATIBLE, OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS, OR BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER (CUSTOMER), SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify, defend, and hold harmless Company and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys' fees, arising from or relating to your use or misuse of our Service including the App and the Content therein, or your breach of these Terms, including but not limited to the content you submit or make available through the App.

15. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE AGGREGATE LIABILITY OF THE COMPANY AND ITS SUBSIDIARIES AND AFFILIATES, AND THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT YOU HAVE PAID TO THE COMPANY IN THE LAST TWELVE (12) MONTHS FOR THE APPLICABLE SERVICE OUT OF WHICH LIABILITY AROSE.

THE LIMITATION OF LIABILITY SET OUT ABOVE DOES NOT APPLY TO LIABILITY RESULTING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OR DEATH OR BODILY INJURY CAUSED BY THE SERVICE YOU PURCHASE FROM US.

16. Governing law and jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Finland, without giving effect to any choice or conflict of law provisions, except expressly otherwise permitted by the law. Any legal suit, action, claim or proceeding arising out of or related to these Terms or the App shall be primarily resolved through negotiations. In case Parties fail to resolve the issue amicably through the negotiation, the issue shall be resolved in Pirkanmaa District Court, in Finland, except the law expressly mandates otherwise.

17. Entire Agreement

These Terms and Conditions, Website terms and our Privacy Policy constitute the entire agreement between the Customer and the Company with respect to the provision of Service, including Content and Service, as well as the App and supersede all prior and/or contemporaneous understandings and agreements, whether written or oral.

18. Severability

If any provision of these Terms and Conditions is illegal or unenforceable under the applicable law, such provision(s) will be amended to achieve as closely as possible the effect of the original term and intent, and all other provisions of these Terms and Conditions will continue in full force and effect.

19. Assignment

The Company reserves the right to assign (transfer) our Agreement with you (these Terms and Conditions) to a third party wholly or in part. We will inform you in advance and we'll ensure that the transfer would not affect your rights under the Agreement. The Company also reserves the right to transfer payments due under this Agreement to a third party. After notification of the transfer of due payments to the third party, payments are only valid when made to the transferred party. You can only transfer your Agreement with us to third party with our prior express approval.

20. Complaints, Support and Notices

In case of any complains or troubles in using our Service, please chat with us via our Artificial Intelligence bot available on our Website and/or within our App, or contact us via email support@masterenglish.com. You can also contact us via Company's address at Verstaankatu 1, 33100 Tampere, Finland.

The Company may send any written notices relating to your Subscription to the email address provided by You to the Company. General notices relating to the Service may also be posted on the Website. A notice sent to the Company by the Customer shall be deemed received on the tenth (10th) day after it has been deposited with the postal services within the Customer's country and on the next business day if it has been sent by the email. A notice sent to the Customer by the Company shall be deemed received on the tenth (10th) day after it has been deposited with the postal services in Finland and on the next business day if it has been sent by the email.

21. Changes to the Terms and Conditions

We reserve the right to revise and update these Terms and Conditions from time to time. This may be necessary in order to optimize our Service and operations, to comply with legal requirements or for some other purpose. We will notify you via email about the changes and the applicability date of the new Terms and Conditions. Your continued use of our Service, after the effective date of the new changes to the Terms and Conditions, would mean that you have read and accepted these changes. If you do not agree with the changes, you can cancel your Subscription as provided in Section 10. You will have the right to continue using the Service until the end of the already paid period of your Subscription.

22. Effective Date of Terms and Conditions

These Terms enter into force on May 22, 2025, and are in effect until further notice.